Shipping policy

SHIPPING RATES

Standard shipping within Australia is free.

We also ship to New Zealand: Standard International is NZ$4.99 (4–8 business days) and Express International is NZ$9.99 (2–5 business days).

Shipping rates depend on your destination and the shipping method you choose. The rate is shown as “Shipping Cost” in the checkout before you place your order.

DISPATCH AND DELIVERY

Order by 12pm (Sydney time) on a weekday and we ship the same day via AusPost. Most orders arrive in 1–2 business days.

There may be delays during peak sales and promotional periods. You will be able to view your order tracking in your account. Delivery times vary based on location.

AUSTRALIAN SHIPPING

Shipping within Australia is generally carried by Australia Post, though we may use an alternate service where necessary. Please ensure a valid address is supplied - we can deliver to residential, business and PO Box addresses.

INTERNATIONAL SHIPPING

Courier and/or postal services are used for international shipping. Your full name, phone number and email address are required for international orders, as well as a valid shipping address.

Shipping and delivery charges are determined based on your location and the shipping method you choose. You can check the shipping cost before placing your order by adding your selected items to cart and inputting your shipping details.

Pop Gummies cannot guarantee that a product can be lawfully imported to the destination country or that a package will be accepted by the relevant customs office as customs regulations vary greatly from country to country.

When ordering goods for delivery outside Australia, you or the recipient must comply with the laws and regulations of the destination country. It is the customer's responsibility to ensure any product ordered is not restricted in the destination country. Accordingly, we recommend checking whether any applicable import laws and/or regulations would restrict the importation of the goods prior to purchase. Please also be mindful of the fact that customs clearance procedures can cause significant delays.

Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. It is the customer’s responsibility to pay for any applicable customs or import taxes, duties and/or fees.

If your order is seized by customs, you are responsible for contacting the relevant customs office and resolving the issue. Pop Gummies cannot assist in clearing goods through customs and will not provide a refund or credit for any seized or returned goods or taxes, duties and/or fees paid.

If you are concerned that your order may be delayed or seized in transit, or subject to taxes, duties and/or fees, you should contact the customs office in the destination country for further information before placing your order. Pop Gummies cannot be held liable for any shipping issues, delays or costs.

RESTRICTIONS

We reserve the right to not supply products based on your location.

WE SHIP TO THE FOLLOWING COUNTRIES:

  • Australia
  • New Zealand
  • United States

Keep checking back as we frequently grow our range and shipping destinations.