Refund policy

Change of mind

We do not cancel or refund orders based on "change of mind", except that you may return unopened, sealed tubs in their original packaging within 30 days of delivery. To start a return, email us at admin@popgummies.com or use our contact us page and we will send you the return address. Return postage is at your cost. Once we receive and check the tub, we will refund the product price to your original payment method within 7 business days. For health and safety reasons, opened tubs cannot be returned for change of mind.

Damaged, faulty or incorrect items

In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is confirmed to be faulty, damaged or incorrect. If you wish to return such a product, we request that you do so through our contact us page or by emailing admin@popgummies.com with your order number and a photo. We will cover the return postage for faulty, damaged or incorrect items.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Amazon orders

Orders placed through Amazon are subject to Amazon's returns policy.